Can I Change My Shipping Address After Placing an Order?

Carefully review your shipping information for accuracy before submitting your order. Once an order is placed, shipping address cannot be changed online. When you need, first of all, please check the status of your order.

  • Pending: You can just leave it alone and place a new order.
  • Processing: Please contact Customer Service as quickly as possible to make changes.
  • Completed: It depends on the carrier's service. Some carriers offer address change service by charging additional fee. With all of this in mind, we still do understand that sometimes you want to ask us to try, so you may contact Customer Service to check the possibility. Note that country cannot be changed, success or not depends on carriers, additional address change fee will be at customer's expense.

  • If unfortunately, the carrier who delivers your order doesn't offer address change service, please manage to receive your order at the original shipping address or directly contact the carrier to seek assistance. If the address is totally invalid, package may be destroyed or returned to sender. In this situation, you will be charged a penalty that may include, but not limited to extra shipping charges and handling fees.

    Changes are not guaranteed until you receive a confirmation from our customer service.

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