Shipping FAQs

Free Shipping Service

Free shipping is available in the mainland United Kingdom. Shipping surcharge applies to the Channel Islands or the Isle of Man.

Visit our international stores (product selection varies by store):

  • United States:
  • Canada:
  • Australia:
  • France:
  • Germany:
  • Spain:
  • Italy:
  • Russia:
  • Other countries:

  • How long until my order will ship?

    We usually ship all orders within 1-4 business day of confirmed payment. The actual order processing time is subject to the instructions on each product page.

    What shipping carrier do you use?

    We partner with major international shipping companies like DHL, UPS, FedEx, and EMS to offer the fastest, safest, and most reliable delivery service possible.

    Do You Ship to PO Boxes or APO/FPO Military Addresses?

    Sorry, at this time we are unable to ship to PO Boxes or APO/FPO military addresses, so customers need to provide a street address. If a PO Box or APO/FPO military address is provided, we will contact you for confirmation, it will delay shipment of the order.

    How to Track the Package?

    Once an order has shipped out, we will send you a Shipping Confirmation email that includes the tracking number and the carrier. Just go to the carrier's website and use the tracking number to track your package.

    If you have an account, the tracking number and website can also be found in the Order Status History in Account-My Orders.

    Do You Ship to Multiple Shipping Addresses?

    You can only specify one address per order on

    If you're buying several items and want to designate that items be sent to different addresses (for example, you want to buy an item for yourself and an item to be shipped to a friend as a gift), you will need to purchase the items separately.

    Why Was I Asked for a "EORI/VAT" Number?

    If you are in the United Kingdom, you may be contacted by customs or the carrier to ask for EORI number when your package is experiencing customs clearance. If you have one, please make sure to provide by following their instructions. Or you can easily apply for an EORI number on

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