HOMARY Help Center

When you place an order contains oversized item, like most furniture, bathtub, multi-toilet, multi-bathroom sink, etc. You may have different requirements at the time of delivery.

To make it convenient for you, currently Homary offers several delivery choices for you. We take great care to offer delivery methods and delivery terms that meet your needs:

• Delivery methods

If your item and delivery address are eligible, you'll be able to pick from a range of special delivery options during checkout. Additional fees may apply based on your selection.

• Curbside Drop-off (default)

The carrier will unload the item(s) to the ground for you at the loading area or in front of the building/house at the curb, within the scheduled four-hour window. You may need some assistance from a family member or friend for the removal of the item(s) from curbside to your house.

Please note that if no delivery options can be chosen at the checkout page, the item(s) would be delivered curbside drop-off by default.

• Room of choice Drop-off

The carrier will deliver your package to a room (up or down up to two flights of stairs, up to 15 steps each) within your residence, also remove and dispose of all packaging and debris for you.

• White Glove Delivery

White Glove Delivery covers the delivery service from unloading the item(s) from the truck, moving the item to a room of your choice, light assembling of the item(s), to the removing the boxes and debris

Please note that the delivery team will NOT perform plumbing/ electrical wiring or services requiring the use of power tools.

Tips for delivery service

1. Signatures are required for all the delivery methods,
2. For all the delivery methods, please reach out to the local delivery agent directly if you need to reschedule the delivery time. Their contact information shows in the email together with your tracking information and delivery time window.
3. Once the item(s) is dispatched from the local facility, the return request could be accepted for item(s) in a brand-new condition. However, the additional delivery services are NOT refundable.
4. Stair Carry: Two flights of stairs (up to 15 steps each) are covered by the Room of Choice Drop-Off and White Glove Service.
5. White-Glove service only provides service for maximun 15 minutes. Kindly noted that, customer will be responsible for paying additional charges to the installers in event of overtime work caused by customers. The over time fee is determined by the service provider companies.

Delivery Process for large items

1. Choose a delivery option for your item at the checkout. Available delivery methods/ arrival time vary by the item and the zip code, all available option(s) will be displayed at check-out.
2. You will receive a notification email with the tracking information once the items are shipped out from the warehouse.
3. You will receive a phone call from our delivery carrier to arrange a drop-off date and a four-hour window. The appointment will be scheduled in prior 24-48 hours.
4. Enjoy your new item! Please check the conditions and packaging of your items.

If you do not feel like keeping the item or the item got damaged when it arrives, please do NOT continue with the installation as it will affect the return. Please keep all the packaging materials and contact our customer service team as soon as possible.